The day I stopped handwriting my service notes and never looked back
I used to carry a paper logbook on every HVAC call in Phoenix, writing down filter sizes, pressures, and weird noises people described. Took me about 15 extra minutes per job, and half the time my handwriting was so bad I couldn't read my own notes the next week. Then in July, my truck got broken into and the whole logbook got stolen, so I switched to a free notes app on my phone. Within two days I realized I could search for a unit by address instead of flipping through 200 pages. Now I attach photos of the setup and even record the customer's own words about the issue. But I still miss the physical act, like the paper made me slow down and actually inspect things. Anyone else ditch a old habit for convenience and then question if the trade-off was worth it?