Rant: Lost a $400 commission because I didn't follow up fast enough

Had a buyer ready to drop cash on a used sedan last Saturday. I told them I'd check the title status and get back to them by Tuesday. By Monday afternoon, they bought from another dealer. The other guy called them Sunday morning and offered free delivery. I sat on it thinking I had time. Now I call every lead same day no matter what. How fast do you guys usually get back to serious buyers?

3 comments

3 Comments

claire_wells872mo ago

Don't beat yourself up. Same day follow up is standard practice for serious buyers.

hugo_schmidt2mo ago

Following up the same day really works. I did exactly that with a seller on a house I was serious about. I just shot them a quick text saying "hey, really liked the place, thinking about my next steps" and it made a huge difference. @claire_wells87 is right on the money, it shows you're not just window shopping.

barbaraw471mo ago

You mean the house seller just reached out same day to say they're thinking about it? That's a buyer doing a follow up, not a seller or dealer like in your situation.