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Had to pick between fixing the door lock at the 14th floor or riding down with a passenger who was having a panic attack

I chose the passenger and spent 20 minutes talking her through slow breathing while the car sat between floors, and now the building manager is mad the door repair got pushed to next Tuesday - has anyone else had to choose between a safety issue and a human issue before?

2 comments

2 Comments

alicesingh17d ago

I had a similar thing happen when I was working maintenance at an old folks home. Had to choose between fixing a broken railing on the stairs or sitting with a lady who was scared of the fire alarm going off during a drill. Chose the lady, and yeah, the boss was annoyed too, but I slept fine that night knowing nobody fell or panicked alone.

joseph_adams6617d ago

A maintenance guy in my building had a list of 12 things to do one day and only got through 3 because he kept stopping to help residents. The old lady in 2B was trying to fix her own toilet and flooded the whole floor. @alicesingh you did the right thing. Those little moments of comfort matter more than a railing that can maybe wait an hour. Bosses don't see that because they're not the ones hearing the fear in someone's voice.