Had a door operator in a Chicago high rise fail right at 5 PM rush.
The clutch was shot and the car kept nudging the landing, so I had to manually lock it out and call for a new motor assembly. Anyone ever have a clutch go that bad during peak traffic?
The clutch on our old Otis in the Willis Tower failed last winter during the evening rush. We had the same nudge at the landing, and @blair_dixon is right that you can't just reset it like a switch. The whole assembly was grinding metal on metal, so we had to drop the car to the basement and lock it out for three days. That single failure backed up the whole west bank of elevators. I feel your pain, having a hundred people staring at you while you're trying to manually lock the rotor is the worst lol.