Finally passed 500 safe days without a callback on my route

I hit 500 days on Tuesday with zero callbacks for the buildings I service downtown. That felt pretty good because last year I was getting dragged back into one specific building every other month for a door lock issue. Turned out the door hangers were just worn down and catching on the lock latch. Once I replaced those on all 12 floors the problem went away. Anyone else track their callback numbers or just me?

3 comments

3 Comments

sarah5312mo ago

500 safe days without a callback" is a great number but technically it's only "safe" if you're tracking it that way; callbacks aren't really a safety metric, they're a service reliability thing. Still, congrats on finding that door issue, those latch catches are the worst.

gavina732mo ago

Wait, you actually found one of those hidden door catches? Those things cause endless callbacks.

park.abby1mo ago

My buddy Dave swore he'd never fix a latch again after one slipped and locked him in a janitor closet for two hours.