Vent: Spent $300 on a password manager that locked me out of my own accounts

I got suckered into buying this premium password manager last year because the ads promised military-grade encryption and ease of use. It worked fine for about six months, then one day it asked for a master password update before letting me in. I typed in what I thought was the new one, but it kept rejecting it, and after three tries it locked me out completely. I lost access to my bank, email, and even my Netflix account for two days while I waited for customer support. Turns out their recovery process required a backup code I had stored on a sticky note that fell behind my desk. Has anyone else fallen for an overpriced security tool that ended up causing more problems than it solved?

2 comments

2 Comments

milestaylor1d agoMost Upvoted

Man, I get it's frustrating but are we really acting like two days without Netflix is a crisis? You store a backup code on a sticky note and lose it, that's kind of on you. Plus most banks let you recover accounts through other means anyway.

grace_white1d ago

Exactly, @milestaylor, you're right that losing the backup code was my fault, but I feel like they make the recovery way too hard on purpose. I had a similar nightmare with a password manager that locked me out of my work email for a whole week, and their support just sent automated replies the whole time. The whole "military-grade encryption" pitch is just a way to get you to pay $300 for basic security that other free tools do just as well.