Lost a regular client over a 10 minute scheduling mix-up last week

Had a lady I've been doing highlights for since 2019. She called on Tuesday and I wrote her down for Wednesday at 2pm. She came in on Wednesday at 2pm but I had her written in my book for Thursday. She stood there and said I was unreliable and walked out. I've been cleaning houses for 12 years and never had this problem because I use a paper book for that. But my cosmetology book is digital and I think I tapped the wrong day. Has anyone else had a client drop them over one honest mistake like that?

3 comments

3 Comments

the_kevin24d ago

Oh man, are you serious? She just walked out like that after all those years... People can be so quick to forget all the good work you've done for them. I had something similar happen with a lawn care client I'd been mowing for since 2018. I showed up a day early once because I wrote the date wrong in my phone calendar and she acted like I'd committed a crime or something. Makes you wonder if they were already looking for an excuse to leave, you know?

ryanh5624d ago

Yeah because nothing says "thanks for your loyalty" like losing your mind over one wrong day.

zara57223d ago

Blame the calendar, not the customer, right? Guess some people just keep their exit plan on speed dial.