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Just had a client teach me something about scalp care

I had a regular come in yesterday who's been dealing with dryness and flaking for months. She casually mentioned she stopped washing her hair as often because she thought that was better for her scalp. I explained that buildup can actually make things worse and suggested a gentle clarifying routine every 3-4 days instead. She came back today saying her scalp already feels less tight and irritated after just two washes. It made me realize I need to ask more questions about at-home habits instead of just assuming people know the basics. Has anyone else had a client flip your thinking on something simple like that?
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the_rose
the_rose23d ago
My neighbor did the exact same thing with her dry scalp last month.
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patricialee
Oh wow, that stuff really does work for everything!
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