A client in her 70s told me she stopped coloring her hair three years ago

She came in for a cut and said, 'I got tired of fighting the gray, so I let it be. It feels more like me now.' That stuck with me because I'm always pushing color services. It made me think about how I talk to clients about their hair goals. Maybe I focus too much on covering things up instead of working with what they have. How do you handle those conversations when a client wants to embrace their natural color?

2 comments

2 Comments

park.abby5d ago

That line about "working with what they have" is the whole thing, right? It's not just about gray hair. Like, maybe someone has crazy waves they've been flat ironing for years. Do you push a smoothing treatment, or show them a cut that actually makes those waves look good? It changes the whole talk from fixing a problem to finding a style that fits the person already there.

morgan_ramirez5d ago

Exactly. Watch a stylist try to sell a client with thick, curly hair on a bone-straight perm instead of just learning how to cut it properly. It's like a mechanic telling you to replace the whole engine because they don't know how to change the oil. Some people see a "problem" that needs a costly fix, when the real solution is just working with the material already on the table.