That Home Depot return counter conversation hit close to home

I was grabbing tack strips last Tuesday and overheard a guy returning a carpet pad that was clearly cut wrong, he kept saying the floor was uneven. The clerk asked him if he had a straightedge and a chalk line, and the guy just stared at him. It got me thinking about how many callbacks come from folks not checking the subfloor first. I have done maybe 40 jobs this year and only one had a truly flat slab, the rest needed some kind of leveling. How do you guys handle homeowners who argue that the pad will fix a dip? Has anyone else dealt with that at the return desk or on site?

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iris57422d ago

Tbh that clerk had more patience than my last customer who blamed the rug for her cracked foundation.