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Stopping for a kid's question led to an awkward talk with his dad about my work.
Most installers say to ignore distractions and work fast. I disagreed after a job last month. A kid asked about carpet seams, and when I explained, his dad got upset about visible lines. We talked, and he understood after seeing the finished room. If I had ignored the question, he might have complained. Now I think taking time for questions prevents problems. What's your take on client chats?
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bettyt402mo ago
Glad it worked out for you with that dad. Sometimes folks just need a quick answer to chill out. But honestly, too much yapping can backfire if clients get all picky. Finding a sweet spot is key, like answering stuff without diving into every little thing. A bit of patience saves headaches later, lmao.
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ryanh562mo ago
That carpet seam situation could have gone south fast. Betty's right about that sweet spot, though. A quick chat really can turn a critic into your biggest fan.
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perry.elliot2mo ago
Honestly that seam disaster still gives me chills. One wrong cut and you're looking at a full room replacement, which really shows why Betty's sweet spot talk matters. Dodged a bullet there for sure.
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