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Hot take: the $9 latte regular who never tips taught me more than my $200 catering gigs
Everyone in this group says chase the big orders and drop the small walk ins, but a guy named Marcus who comes into my shop on Sunset Blvd every morning for a $9 oat latte and never tips is the reason I caught a bad milk supplier 3 months ago. He mentioned offhand at the counter that his latte tasted sour two days in a row, and when I checked the walk in the case had been running warm since a repair guy messed with it. I lost maybe $40 that week on dumped milk but Marcus saved me from serving spoiled drinks to a wedding party I had booked for 80 people. Curious if any of you actually track customer complaints over tips, or am I the only one who thinks the quiet regulars are worth more than the big spenders?
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