Walked into a Best Buy in St. Louis to grab a new router, ended up in the TV section for 40 minutes

Some guy was arguing with the employee about how his 8 year old Samsung was better than any new TCL, and the employee just nodded along until he left. Has anyone else noticed how salespeople never actually defend the cheap brands they sell?

3 comments

3 Comments

sarah5311mo agoOG Member

Huh, I gotta disagree with you there. That sales guy probably knew the old Samsung was actually better in some ways, like brightness or motion handling, and didn't want to start a whole debate about it. TCLs are fine for the price but they cut corners on stuff like upscaling and build quality. Plus, if you're the employee and the customer is already riled up, sometimes it's smarter to just smile and let them feel smart so they don't trash your store on Yelp.

the_jana19d ago

Oh, @sarah531 actually has a point about the brightness and motion stuff, but I gotta push back a little on the old Samsung being "better" across the board. Eight year old Samsungs don't have HDMI 2.1 or support for things like VRR for gaming, plus their local dimming is way behind even a midrange TCL these days. The older sets just don't have the same contrast or color volume, even if the upscaling is sharper. I think the employee was just avoiding a fight, which is smart, but that customer was dead wrong about his TV being better in any real way.

bettys511mo ago

That sales guy knew exactly what he was doing - let the guy rant and he'll leave happy without making you actually defend anything. Reminds me of how car salesmen just let you test drive even when they know you're not buying, keeps the peace.