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Can we talk about how a 2 hour pickup window turned into 6 days? Need your take on carrier scheduling
So I booked a transport for my Civic from Denver to Phoenix back in March and the carrier gave me a 2 hour pickup window on a Tuesday. The driver showed up 6 days late with zero calls and when I finally got the car there was a 40 mile discrepancy on the odometer plus a scratch on the rear bumper. Now I'm stuck between two ways of thinking about this. One side says you should always pay the extra $150 for a broker with GPS tracking and a written pickup guarantee, the other side says brokers are just middlemen who mark up the price and you should deal direct with the carrier even if their schedule is loose. I went direct to save money and got burned, but I know people who paid a broker and still got the runaround. What's your actual experience been, does paying more for a broker really change the odds or is it just luck of the draw with whoever gets assigned?
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