Can we talk about the customer who tried to tell me how to do my job?

Had a guy in my bay in Dallas yesterday pointing at his 2018 F-150's brake caliper saying 'I saw on YouTube you just tap it with a hammer.' I told him the slide pin was seized solid and needed replacing, not just a tap. He argued for ten minutes before finally letting me do it right. How do you deal with people who think a 5-minute video makes them an expert?

2 comments

2 Comments

the_jenny6d ago

That "saw on YouTube" thing... my neighbor tried to fix his washing machine after watching one video. He ended up flooding his laundry room because the video didn't mention checking the inlet hose first. It's like they think every problem is the same one from the tutorial.

simon_coleman6d ago

Still saved a ton on repair bills by learning from those videos though.