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A customer's comment about their old truck made me see my work differently
I was finishing up a paint match on a 1998 Ford F-150, and the owner, an older guy, just watched me work. He said, 'You're not just fixing a dent, you're keeping a piece of my story on the road.' I've been doing this for 15 years, but that hit me. I always just saw it as fixing cars, not the memories attached to them. Has a customer ever said something that changed how you look at a job?
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lee721mo ago
Makes you see the human side of the work.
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Isn't that more about the story than just the human side?
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laura_wright29d ago
Three months into my last job I had a manager who literally described the whole project as "a story about team spirit" while ignoring that three people quit in two weeks because of the workload... like sure, it's a story when you're telling it from the top floor. The "human side" is just code for making people feel guilty about pointing out broken systems. Every time I hear someone say that I just picture them trying to polish a turd with buzzwords until it looks like a gold bar. It's always the people who don't have to actually do the work who talk about the bigger picture like that. And yeah, I'm a little bitter about it, can you tell?
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