Keypad died mid-install at a new build yesterday

I was programming a DSC system on a house in Austin and the LCD keypad just went black at 3pm. No power, no beep, nothing. Had to swap it with a spare from the truck and found the old one had a cracked trace on the board. Anyone else run into hardware failing right out of the box?

3 comments

3 Comments

robert_anderson6927d ago

oh come on, a dead keypad out of the box is annoying but it's not like the whole system exploded. happens all the time with electronics, just swap it and move on.

the_james27d ago

Nail on the head @robert_anderson69... people act like a bad keypad means the whole ecosystem is garbage when it's literally one defective unit out of thousands.

tessa_clark7427d ago

My buddy Steve had the exact same thing with his phone last year. Got a brand new one, home button was totally dead by day two. He was about to rant all over social media until I told him to just call support, they sent him a replacement overnight and he's been using that same phone for like 18 months now with zero problems. @the_james pretty much nailed it - people see one bad apple and act like the whole tree is rotten.